Cancellations and No Show Policy

Cancellation or No Show Policy

We will do our best not to cancel or rearrange your appointments and run to time. We really appreciate you doing the same. We understand that sometimes you may have to cancel an appointment, please give us at least 48 hours notice. Otherwise a cancellation fee of 50% to 100% of the cost of your service or treatment will be charged.

Deposit for Services

A deposit of 25 - 50% of the cost of your service or treatment will be charged if you:

  • missed your last appointment with us; or

  • are a new client; or

  • are booking for an appointment lasting more than two hours, such as hair colour or other chemical treatments, or for a series of appointments or December appointments.

In some circumstances we may take advance payment in full at the time of booking:

The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice.

If you give us less than 48 hours’ notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.

In case of a late cancellation or no-show, we will keep a percentage of the deposit that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.